Return and Refund Policy

At Lumifold™, we stand behind the craftsmanship, portability, and precision of our foldable cutting mats, travel safety shears, and aluminum pocket rules. We want you to feel complete confidence in equipping your mobile workspace. If a product does not meet your expectations or arrives damaged from transit, our customer care team is here to ensure a smooth, transparent return and refund process.

1. 30-Day Return Window & Eligibility

We offer a 30-day return guarantee, giving you 30 calendar days from the date your shipment is delivered to request an authorized return.

To qualify for a standard return and full credit:

  • Unused & Original Condition: Tools must be completely unused, undamaged, and free of scratches, cut marks, or signs of wear.

  • Original Packaging: Items must remain in their original retail packaging with all protective sleeves, insert cards, and labels intact.

  • Proof of Purchase: An official order number or invoice receipt from the Lumifold™ online store is required.

2. How to Request Return Authorization

To ensure return packages are accurately tracked and processed by our warehouse team, all returns must receive prior authorization before dispatch.

  1. Email Customer Support: Reach out to service@specterglow.com with your Order ID and the specific reason for your return.

  2. Receive Return Instructions: Once approved, we will issue a Return Merchandise Authorization (RMA) along with detailed package drop-off guidelines.

  3. Dispatch Your Package: Carefully box your items and send them to the designated address according to the instructions provided.

⚠️ Important: Shipments returned without prior written authorization or an active RMA number cannot be accepted or processed for refunds.

3. Transit Damage, Defects & Order Discrepancies

Please inspect your portable stationery tools and cutting mats immediately upon delivery.

If your order arrives defective out of the box, damaged during transit, or contains incorrect items, please contact us at service@specterglow.com within 72 hours of arrival. Please attach clear photographs of the damaged product and outer packaging so our team can evaluate the issue and ship a complimentary replacement right away.

4. Exceptions & Non-Returnable Items

To maintain quality control and health safety across our precision stationery line, certain items cannot be returned for a refund:

  • Products that show visible signs of use, cutting wear, or intentional alteration

  • Custom-ordered or personalized items

  • Clearance, final-sale, or promotional merchandise

  • E-gift cards

  • Original flat-rate shipping fees paid at checkout

If you have questions about whether a specific item qualifies for return, please contact our team before submitting your request.

5. Product Exchanges

The most efficient way to exchange an item for a different size, color, or model is:

  1. Contact customer care to initiate an authorized return for your original, unused item.

  2. Once your return is accepted, place a separate new order through our storefront for the desired product.

6. European Union 14-Day Cooling-Off Period

For orders shipped to destinations within the European Union, you hold the legal right to cancel or return your purchase within 14 calendar days of receiving your package, for any reason and without justification.

  • Conditions: Items must be unused, in their original packaging with all tags and inserts attached, and accompanied by proof of purchase. This right applies in addition to our standard 30-day policy.

7. Warehouse Inspection & Refund Timeline

Upon receiving your return shipment, our quality assurance team will inspect the condition of the items within 3 to 5 business days.

  • Approval Notification: You will receive an automated email notification confirming whether your refund request has been approved.

  • Processing Period: Approved refunds are credited directly back to your original payment method within 10 business days.

  • Financial Institution Delays: Please note that your credit card provider or issuing bank may require additional processing time (typically 3 to 5 business days) to post the credit to your statement.

If more than 15 business days have passed since your refund approval email and you have not received your credit, please reach out to us at service@specterglow.com.

8. Corporate Contact Information

Authorization from Lumifold™ is required prior to sending any return packages to our fulfillment facilities.

  • 🏢 Company Name: Lumifold™

  • 📍 Corporate Address: 378 Santana Row Apt 1125, San Jose, CA 95128, United States

  • 📞 Phone / Text: +1 (408) 213-1985

  • ✉️ Support Email: service@specterglow.com