Shipping Policy

At Lumifold™, we believe that receiving your compact drafting and craft tools should be as simple and dependable as using them. This Shipping Policy explains how we process, handle, and deliver your orders of foldable cutting mats, travel shears, and aluminum pocket rules.

Our Direct Fulfillment Philosophy

To offer precision-engineered, space-saving stationery tools at fair prices without traditional retail markups or excessive warehousing overhead, Lumifold™ ships directly from specialized manufacturing facilities and international distribution hubs.

This streamlined direct-to-consumer shipping approach enables us to:

• 📐 Guarantee Factory-Fresh Quality: Every folding tool undergoes rigorous joint and surface testing prior to packaging.

• 💲 Eliminate Unnecessary Markups: Bypassing middleman warehouses allows us to keep high-grade materials accessible.

• 🌿 Reduce Logistics Waste: Direct transit lowers unnecessary transfers and supports a lower carbon supply chain.

We appreciate your support for this intentional and efficient fulfillment model.

1. Order Processing & Flat Rate Shipping Fee

Standard Processing Window:

Please allow 2 to 4 business days for our fulfillment team to inspect, protective-wrap, and dispatch your order.

High-Volume & Seasonal Periods:

During major sales events or holiday rushes, processing times may take up to 5 business days.

Flat Shipping Rate:

We charge a flat fee of $5.99 on all orders, regardless of the shipment destination or order size.

2. Delivery Time Estimates

Because Lumifold™ products are dispatched through international logistics networks, transit times vary by destination region:

Please note: Estimated delivery windows are provided by shipping carriers and do not guarantee exact delivery dates.

3. Package Tracking & Status Updates

Once your order leaves our fulfillment center, you will receive an automated shipping confirmation email containing your tracking details and tracking link.

• Tracking Scans: Carrier tracking systems typically require 1 to 3 business days after label generation to reflect active transit updates.

• In-Transit Status: If tracking details pause temporarily while crossing international sorting facilities, your parcel remains securely en route.

4. Import Duties, Taxes & Customs (DDU)

All international packages are shipped under DDU (Delivered Duty Unpaid) status.

• Customer Responsibility: Any local import taxes, customs tariffs, or clearance fees levied by your home country are the recipient's responsibility.

• Customs Processing: Lumifold™ is not liable for transport delays caused by local customs inspections.

5. Order Revisions & Cancellation Requests

Our automated processing system begins working on orders rapidly to ensure fast shipment.

If you need to revise your delivery address or request a cancellation, please email service@specterglow.com within 12 hours of submitting your order. Once an order enters the warehouse processing queue, cancellations or address changes can no longer be processed.

6. Handling Damaged or Lost Shipments

We take complete responsibility for delivering your craft tools safely.

• ✂️ Damaged Upon Arrival: If your package or products arrive damaged, please email us clear photos of the items and outer packaging within 72 hours of delivery, and we will ship a complimentary replacement.

• 📦 Confirmed Lost Packages: If the shipping carrier confirms your parcel has been lost in transit, Lumifold™ will dispatch a new replacement free of charge.

Customer Support & Contact Information

For questions regarding shipping status, order changes, or tracking support, please contact our team:

• 🏢 Company Name: Lumifold™

• 📍 Corporate Address: 378 Santana Row Apt 1125, San Jose, CA 95128, United States

• 📞 Phone / Text: +1 (408) 213-1985

• ✉️ Support Email: service@specterglow.com